Terms of Service
Last Updated: May 14, 2025
Table of Contents
1. Introduction and Scope
Welcome to Closers Code ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our coaching services, website, and related applications (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.
These Terms constitute a legally binding agreement between you and Closers Code. Please read them carefully before using our Services.
1.1 Eligibility
You must be at least 18 years of age to use our Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years of age.
1.2 Modifications to Terms
We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website or through other communications. Your continued use of the Services after such modifications will constitute your acknowledgment and agreement to the modified Terms.
2. Service Usage Terms
2.1 Account Registration
To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
2.2 Account Security
You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. We encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers, and symbols) with your account.
2.3 Acceptable Use
You agree not to engage in any of the following prohibited activities:
- Copying, distributing, or disclosing any part of the Services in any medium, including without limitation by any automated or non-automated "scraping"
- Using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the Services
- Transmitting spam, chain letters, or other unsolicited email
- Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Services
- Taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure
- Uploading invalid data, viruses, worms, or other software agents through the Services
- Collecting or harvesting any personally identifiable information from the Services
- Using the Services for any commercial solicitation purposes
- Impersonating another person or otherwise misrepresenting your affiliation with a person or entity
- Violating any applicable law or regulation
2.4 Service Modifications
We reserve the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.
3. Booking and Cancellation Policies
3.1 Booking Sessions
When booking a coaching session, you agree to provide accurate and complete information. You are responsible for ensuring your availability during the scheduled session time.
3.2 Confirmation
After booking a session, you will receive a confirmation email with the details of your booking. It is your responsibility to review this information for accuracy.
3.3 Rescheduling
You may reschedule a session without penalty if done at least 24 hours before the scheduled start time. Rescheduling requests made less than 24 hours before the session may be subject to our discretion and may incur a rescheduling fee.
3.4 Cancellation Policy
Cancellations made at least 48 hours before the scheduled session will receive a full refund. Cancellations made between 24-48 hours before the session will receive a 50% refund. Cancellations made less than 24 hours before the session or no-shows will not receive a refund.
Important Notice
We understand that emergencies happen. In case of genuine emergencies, please contact our support team as soon as possible, and we will do our best to accommodate your situation.
3.5 Coach Cancellations
In the rare event that a coach needs to cancel a session, we will notify you as soon as possible and offer you the option to reschedule or receive a full refund.
3.6 Late Arrivals
If you arrive late to a session, the session will still end at the scheduled time. If the coach arrives late, they will either extend the session time (if their schedule permits) or offer a partial refund proportional to the time lost.
4. Payment Procedures
4.1 Pricing
All prices are listed in the currency specified on our website. We reserve the right to change our prices at any time, but changes will not affect bookings that have already been confirmed.
4.2 Payment Methods
We accept various payment methods as indicated during the checkout process. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that the payment information you provide is true and accurate.
4.3 Billing
For one-time sessions, you will be charged at the time of booking. For package deals or recurring sessions, you will be charged according to the terms specified at the time of purchase.
4.4 Refunds
Refunds are processed according to our cancellation policy. Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.
4.5 Taxes
Prices displayed include applicable taxes unless otherwise stated. You are responsible for paying all taxes, duties, and similar charges that may be imposed by local authorities on purchases made through our Services.
4.6 Payment Disputes
If you believe that you have been incorrectly charged, please contact our support team within 30 days of the charge. After 30 days, you waive your right to dispute such charges.
5. Privacy Practices
Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your personal information. By using our Services, you consent to the collection and use of information as described in our Privacy Policy.
5.1 Information Collection
We collect various types of information, including personal information you provide directly, information about your use of our Services, and information from third-party sources where permitted by law.
5.2 Information Usage
We use your information to provide, maintain, and improve our Services; to communicate with you; to personalize your experience; and for other purposes described in our Privacy Policy.
5.3 Information Sharing
We may share your information with coaches, service providers, business partners, and others as described in our Privacy Policy. We do not sell your personal information to third parties.
5.4 Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5.5 Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. Please refer to our Privacy Policy for more information on how to exercise these rights.
6. Intellectual Property Rights
6.1 Our Intellectual Property
The Services and all content, features, and functionality thereof, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the design, selection, and arrangement thereof, are owned by Closers Code, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
6.2 Limited License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your personal, non-commercial use. This license does not include any resale or commercial use of the Services or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Services or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.
6.3 Restrictions
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as follows:
- Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials
- You may store files that are automatically cached by your Web browser for display enhancement purposes
- You may print or download one copy of a reasonable number of pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution
6.4 User Content
You retain ownership of any content you submit, post, or display on or through the Services ("User Content"). By providing User Content, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such content in any and all media or distribution methods now known or later developed.
6.5 Feedback
If you provide us with any feedback or suggestions regarding the Services ("Feedback"), you hereby assign to us all rights in such Feedback and agree that we shall have the right to use and fully exploit such Feedback in any manner we deem appropriate.
7. Limitation of Liability
7.1 Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CLOSERS CODE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
7.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLOSERS CODE, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
7.3 Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
7.4 Risk Assumption
You acknowledge and agree that you use the Services at your own risk. The coaching services provided are for informational and educational purposes only and do not constitute medical, legal, financial, or other professional advice.
7.5 Indemnification
You agree to defend, indemnify, and hold harmless Closers Code, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.
8. Contact Information
If you have any questions about these Terms, please contact us at:
Closers Code Support
We strive to respond to all inquiries within 24-48 business hours.
Acceptance of Terms
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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