Privacy Policy

1. Information Collection

At Coaching Platform, we collect various types of information to provide and improve our services. The information we collect includes:

• Personal Information: When you register for an account, we collect your name, email address, phone number, and other information you provide during the registration process.
• Profile Information: Information you add to your profile such as professional background, skills, goals, and profile pictures.
• Usage Information: We collect data about how you interact with our platform, including the features you use, the time spent on the platform, and your activity history.
• Device Information: Information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Location Information: With your consent, we may collect precise location data from your device to provide location-based services.
• Communication Data: Records of your communications with coaches, other users, and our support team.

2. Data Usage

We use the collected information for various purposes, including:

• Providing Services: To deliver the coaching services you request, match you with appropriate coaches, and facilitate communication between users.
• Account Management: To create and manage your account, authenticate your identity, and process payments.
• Personalization: To customize your experience, recommend content, and provide personalized coaching suggestions based on your goals and preferences.
• Communication: To send you service-related notifications, updates, security alerts, and support messages.
• Marketing: With your consent, to send promotional materials, special offers, and information about new features or services.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and develop new features and services.
• Safety and Security: To verify accounts, prevent fraud, and ensure the security of our platform and users.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. Cookies Policy

Our platform uses cookies and similar technologies to enhance your experience and collect information about how you use our services:

• Essential Cookies: Required for the platform to function properly, enabling core features such as user authentication, security, and account management.
• Preference Cookies: Allow us to remember your settings and preferences to provide enhanced, personalized features.
• Analytics Cookies: Help us understand how visitors interact with our platform by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

4. Third-Party Sharing

We may share your information with third parties in the following circumstances:

• Service Providers: We work with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.
• Coaches and Mentors: When you book sessions with coaches, relevant information is shared to facilitate the coaching relationship.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required by law, legal process, litigation, or governmental authorities.
• Protection of Rights: We may share information to protect the rights, property, or safety of our company, our users, or the public.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. User Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information about you.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Withdraw Consent: Where we rely on your consent to process your personal information, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the Contact Information section. We will respond to your request within the timeframe required by applicable law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. Our security measures include:

• Encryption: We use industry-standard encryption to protect data transmission and storage.
• Access Controls: We restrict access to personal information to employees, contractors, and agents who need to know that information to process it for us.
• Regular Audits: We conduct regular security assessments and audits to ensure our systems remain secure.
• Incident Response: We have procedures in place to address potential data breaches promptly.
• Employee Training: Our staff receives regular training on privacy and security practices.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We encourage you to take steps to protect your personal information, such as using strong passwords and not sharing your account credentials.

7. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Notify you of material changes through a service notification or by email.
• Obtain your consent to the updated Privacy Policy if required by applicable law.

We encourage you to review our Privacy Policy periodically to stay informed about our data practices. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.